Terms and conditions


We regret that we are unable to despatch orders until full payment has been received, except where an official Purchase Order is provided. If payment is not included with your order, we will send you an invoice for the full amount. Purchase Orders may be sent to publications@ncpc.org.uk quoting your order reference or invoice number where available.

Cheques should be made payable to NCPC.

To pay by BACS, please use account number 00012912 and sort code 40-52-40. Please send remittance advice and use order number as the BACS reference to publications@ncpc.org.uk.


We will endeavour to dispatch all orders within 5 working days of their receipt, but please allow 14 days for delivery. Orders are sent by standard UK 2nd Class post unless otherwise requested. If your order is urgent, please contact us and we will do our best to ensure you receive it in time.

If two or more publications are ordered together, we will normally send these out at the same time. This may occasionally result in a small delay if one publication is not immediately available. If this is the case, we will advise you by telephone or email.


We reserve the right to alter the price of any publication without prior notification. If this applies to a book you have ordered, you will be notified by telephone or email and given the option of cancelling your order.

Although we make every effort to ensure that the prices and descriptions shown on our website are accurate, we reserve the right to amend these if errors are discovered. If your order is affected you will be notified by telephone or email.

Cancellation and Returns

Orders may be cancelled at any time up until 14 days after delivery. If your order has already been dispatched, we will not be able to refund postage and packaging costs. Contact the publications department on 020 7697 1520 or publications@ncpc.org.uk.

Damaged goods will be replaced or refunded in full, and any inaccuracies in the order will be rectified as soon as possible.

Enquiries and Complaints

To track the progress of your order, or if you have any other enquiry, please contact NCPC on 020 7697 1520 or publications@ncpc.org.uk. If you have been given one, please ensure you have your NCPC order number to hand before calling.

We attempt to resolve all complaints quickly and to the satisfaction of all parties. Please contact us on 020 7697 1520 or publications@ncpc.org.uk with any complaints about your  order.